Venue: InterContinental Shanghai Pudong (777 Zhangyang Road)  

Time: 1st December 2017 | Shanghai

Language: English

Standard Price: 3800RMB/Oner Person

                  “We did not all come over on the same ship, but we are all in the same boat”

Course Overview

Cross-cultural communication is imperative for MNCs that have a diverse workforce and participate in the global economy. It is important for employees to understand the factors that are part of an effective, diverse workforce.

This type of communication involves an understanding of how people from different cultures speak, communicate, and also understanding different business customs, beliefs.

 

What You Will Learn

-Observe cross-cultural differences in nonverbal means of communication;

-Identify possible cross-cultural issues and misunderstandings in communication;

-Identify cultural variations in communication styles

-Classify some major cultural values underlying different behaviors;

-Apply these strategies for adaptation in cross-cultural interactions more confidently and resourcefully.

Outline and Content

08:30 Registration, coffee, networking

09:00 Morning session begins

Typical communication problems between Chinese and Foreigners:

-Chinese American Dialogues (File 1)

-Miscommunications between Chinese and Americans (File 2)

Seven C’s of Effective Cross-Cultural Communication (File 3)

Case Study: Culture Clash in Germany (File 4)

Video – Communicating Across Cultures (File 5)

 

10:45 Coffee break

Case Study:  Bilingual Labels (File 6)

Video:  Western Business Protocol (File 7)

 

12:00 Lunch break

13:00 Afternoon session begins

Global Business Etiquette and Protocol (File 8)

Various Cultural Dimensions

-Uncertainty (File 9)

-Power Distance (File 10)

-Concept of Face (File 11)

-Individualism (File 12)

-Time and People (File 13)

-Locus of Control (File 14)

Case Study:  Polychronic Culture Shock (File 15)

Cross-Cultural Situations (File 16)

A Cultural Quiz (File 17)

Managing Cross-Cultural Differences (File 18)

 

15:00 Coffee break

Video: Understanding Global Negotiations (File 19)

Cross-Cultural Negotiation (File 20)

Class Exercise:  – Stirling Cars (File 21)

Class Exercise:  – Reaching Agreement (File 22)

Body Language around the world (File 23)

Summary: Cross-Cultural Management (File 24) 

The Presenter: Professor Gene S. (USA)

Gene has over 40 years experiences in the automotive industry. 1975, he was the founder and CEO of Paragon International (New York, USA), Name changed to Paragon Metals. Inc. The company became a major importer of metal fasteners from Japan, Brazil, China, Korea, Russia, England for the American automotive market., with annual revenues exceeding $500 million in the year 2014.

After retiring in 2005, Gene became Paragon’s senior consultant for all of its operations in China with it seven manufacturing plants. He also consults with Fortune 500 companies on management and leadership matters, and trains Chinese managers and individuals in Business English, Presentations, Communication and Project Management and other business courses in English. He also taught some courses to International MBA students at universities in Shanghai. Beijing, Chengdu.

Education

MBA (Management), New York University (USA)

BS, Business Administration, New York University (USA)

PhD Harvard Economics

Awards/Honors

Special Citation for Developing the Chinese Manufacturing for the US Market, Automotive Industry Association (2006)

Businessman of the Year, Association of Global Automakers (2002)